3 Grasmere Avenue, Easington Lane, Houghton Le Spring, DH5 0PW United Kingdom
Tel: 01915260862
Terms & Conditions of Sale
The conditions set out here constitute our terms of sale. Please contact a member of staff for clarity on any matter which is not clear or do not understand and note that nothing contained here affects your statutory rights as a consumer.
Allergys
It is your responsibility to inform us when booking, of any diary requirements. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens (Unless specified on booking) You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Timescales
We will endeavour to do everything we can to accommodate your order however we work to a maximum number of cakes per week and will not compromise our quality.
Usually 3 months’ notice for wedding cakes and 2 weeks for celebration cakes is sufficient, with less notice required during the winter months.
Customer Satisfactions Guarantee
Should you be unhappy with the cake we will do everything we can to rectify the matter before the event. If you are still unsatisfied then we will refund the price of cake in return for the product.
If there is a design problem the cake is to be photographed and e-mailed within 48 hours of the cake being collected or delivered. Situations where the cake is eaten, and therefore not returned, vouchers may be offered.
If you have a complaint about the taste of the cake then a sample is to be provided within 24 hours.
Quotes
Quotes remain Valid for 7 days from the date sent, all quotes are subject to change/cancellation after 7 days
Check your order
While we take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While we will do everything we can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the details.
Deposits and Payments
Once the order is placed the deposit (£100 for wedding and £50 for novelty cakes) is non-transferable and non-refundable.
The order is confirmed on receipt of the deposit and no guarantees can be given on availability until the deposit has been paid.
Balances for wedding cakes are due 28 days before the wedding and for novelty cakes 14 days before the event.
Cancelled orders with less than 60 days’ notice are payable in full.
Delivery (including wedding cakes )
When a cake is to be delivered it remains the responsibility of the company while in transit. Where any damage occurs then it is the sole responsibility of the company to make good any damage. If this is not possible, for whatever reason, then a full refund will be given.
Collection (excluding wedding cakes )
As you will appreciate that once the cake leaves the studio then responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of movement in transit.
If you are unsure ask a member of staff.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes three days before the event. While we do everything to ensure that the cake is as fresh as possible for the event the best before dates are usually within two days of the event.
To assist in prolonging the shelf life the cakes are best placed in a sealed container (this will damage a sugarpaste finish) in the fridge. We do not accept liability for consumption from two days following the event.
Design
While many people use photos to choose their cake design, it should be noted that we do not copy cakes, we will however, listen to what features you would like to incorporate and produce a cake that is unique to you. All final design features will be determined at our discretion.
Non-Edible Decorations
If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, may be poisonous And/or may contain pesticides, insects, dirt, or other contaminants.
Additionally, During the design process the customer will be informed of any non-edible decoration that will be used to construct the cake. The customer must relay this information to the venue / hosts.
Beyond our control
Performance of this agreement is contingent upon our ability to complete the Agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.
Copyright
The design copyright is the property of the company. The customer does not have any claim on the design. The company reserves the right to use images of any design for promotional purposes following the event.